Privacy Policy

1. Introduction

Welcome to PK Nexus ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using PK Nexus, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, username, password, account type (Developer, Creator, Media, or Gamer), and profile information
• Profile Data: Bio, social media links, developer information, company details, logos, and background images
• Press Kit Content: Game titles, descriptions, images, videos, release dates, and other media assets
• Team Collaboration Data: Team member invitations, roles, and collaboration activities
• Social Interactions: Follow relationships, saved press kits, and content preferences
• Communication Data: Messages, support requests, and feedback you provide
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card information). Note: Only Developer accounts require paid subscriptions.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, device identifiers
• Analytics Data: Page views, click patterns, and engagement metrics
• File Management: Uploaded files and storage usage. When you replace uploaded files (e.g., logos), we automatically delete old versions to optimize storage.
• Cookies and Tracking: First-party cookies and local browser storage used for authentication status hints, trial/premium status hints, consent preferences, and user experience preferences
• Anti-abuse Signals: Verification signals used to prevent fraud and abuse (for example, reCAPTCHA Enterprise for authentication and reCAPTCHA v3 on forms)
• Error and Performance Monitoring: Error reports, performance traces, and diagnostic data sent to Sentry to help us identify and fix technical issues
• Advertising Pixels: On certain landing pages (e.g., get-found), we use advertising pixels such as Reddit Pixel to measure campaign effectiveness. These may collect page visits, sign-up events, and conversion data.

2.3 Information from Third Parties

• Authentication Providers: Information from Firebase Authentication
• Payment Processors: Transaction data from Stripe
• Social Media: Publicly available information if you link your social accounts

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform
• Account Management: To create and manage your account, authenticate users, and apply account-type specific features and limits
• Trial Management: To provide and monitor 7-day free trials for Developer accounts, including trial status tracking and upgrade notifications
• Team Collaboration: To enable team members to collaborate on press kits and manage shared content
• Social Features: To support follow/following relationships and personalized content recommendations
• Storage Optimization: To manage uploaded files and automatically remove obsolete versions when you upload replacements
• Communication: To send updates, notifications, and respond to inquiries
• Analytics: To understand usage patterns and improve user experience
• Payment Processing: To process subscriptions and transactions for Developer accounts
• Security and Reliability: To detect, prevent, and address fraud, security issues, technical problems, and application errors (via error monitoring)
• Legal Compliance: To comply with legal obligations and enforce our terms
• Marketing: To send promotional materials (with your consent, where required)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Information

Your profile information, press kits, and posts are publicly accessible and may be viewed, shared, and indexed by search engines. You control what information is made public through your privacy settings.

4.2 Team Members

If you invite team members to collaborate on press kits, those team members will have access to shared content, analytics, and collaboration features based on their assigned roles and permissions.

4.3 Service Providers

We share data with trusted third-party service providers who assist us in:

• Firebase/Google Cloud: Hosting, authentication, database, and storage services
• Stripe: Payment processing and subscription management
• Email Services: Transactional and promotional email delivery
• Analytics Providers: Usage analytics and performance monitoring
• Anti-abuse Providers: Google reCAPTCHA (Enterprise for authentication, v3 for form protection)
• Error Monitoring: Sentry for error tracking and performance monitoring
• Advertising and Marketing: Reddit Pixel on select landing pages for advertising measurement

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication using Firebase
• Regular security assessments and monitoring
• Access controls and audit logs
• Secure cloud infrastructure with Google Cloud Platform

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Account Types and Features

PK Nexus offers different account types with varying features and data collection:

• Developer Accounts: Can create press kits, manage teams, and access analytics. Developer accounts require paid subscriptions (with a 7-day free trial) and collect payment and subscription data.
• Creator Accounts: Free accounts for content creators to discover and share game press kits. No payment data is collected.
• Media Accounts: Free accounts for journalists and media professionals to access press materials. No payment data is collected.
• Gamer Accounts: Free accounts for gamers to follow developers and discover games. No payment data is collected.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we need to retain it for legal, accounting, or security purposes.

File Management: When you replace uploaded files (such as logos or screenshots), we automatically delete the previous versions from storage to optimize space and protect your privacy. Deleted files cannot be recovered.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@pknexus.com or use the account settings in your dashboard.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage. We use a consent preference saved in your browser and honor your analytics/marketing choices where applicable. You can manage preferences in your account privacy settings and through your browser settings, though disabling cookies may affect functionality.

Types of cookies we use:

• Essential Cookies: Required for basic functionality, including lightweight authentication and account-status hints for server-rendered pages
• Analytics Cookies: Help us understand how users interact with our platform
• Marketing Cookies: Used on certain landing pages for advertising measurement (e.g., Reddit Pixel). We honor your marketing consent preferences where applicable.
• Preference Storage: Browser storage used to remember consent choices and certain UI preferences

Our first-party status hint cookies are short-lived and currently set with a duration of up to 2 hours.

10. Children's Privacy

PK Nexus is not intended for users under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ. By using PK Nexus, you consent to the transfer of your information to the United States and other countries where our service providers operate.

12. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to delete your personal information
• The right to opt-out of the sale or sharing of personal information for cross-context behavioral advertising. We use advertising pixels (e.g., Reddit) on select landing pages; you can opt out via our cookie consent banner by rejecting marketing cookies.
• The right to non-discrimination for exercising your privacy rights

14. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction, data portability, and objection. We process your data based on:

• Consent: For marketing communications and optional features
• Contract Performance: To provide our services
• Legitimate Interests: For analytics, security, and service improvement
• Legal Obligations: To comply with applicable laws

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of PK Nexus after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.